Returns & Exchanges
At Broil King, we stand behind the quality of our grilling products and offer a 30-day return window for unused items in their original packaging. We are committed to ensuring you have the best outdoor cooking experience and will assist you with any necessary replacements or refunds.
Initiate Your Request
Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused grill or accessory in its original box, ensuring all manuals, hardware, and components are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at an authorized carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our warehouse inspects the returned item to confirm its condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing