Frequently Asked Questions
Everything you need to know about your Broil King grilling experience.
What is the standard shipping time for Broil King grills?
Most orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days for large freight items like gas grills.
Do Broil King grills come with a warranty?
Yes, we offer a limited lifetime warranty on the cookbox and a 10-year warranty on the Dual-Tube burner system. Specific warranty terms vary by model, so please refer to your owner's manual.
What is your return policy for accessories and parts?
You may return unused accessories and parts in their original packaging within 30 days of purchase for a full refund, minus shipping costs.
How do I register my new grill for service and support?
You can register your grill online through our official website by providing your model number, serial number, and a copy of your purchase receipt.
Are Broil King grills compatible with both Natural Gas and Propane?
Our grills are engineered specifically for either Liquid Propane or Natural Gas. For safety reasons, we do not recommend using conversion kits; please purchase the model that matches your home fuel source.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.